Appliance Policy

What products do we cover?

Depending on the Service Plan selected, You may repair Domestic Appliance and Consumer Electronic Products that have been purchased in the UK, chosen from the following list:

Domestic Appliance Product(s)

• Dishwasher

• Free Standing Cooker

• Freezer

• Fridge/Freezer

• Cooker, Hob, Oven

• Microwave Oven

• Refrigerator

• Tumble Dryer

• Washer/Dryer

• Washing Machine

• Wine Cooler

Consumer Eletronic Product(s)

• DVD Players/Blu Ray Players

• Hi-Fi System

• LCD/LED/Plasma Televisions

• Digital Radios

• Home Entertainment Equipment

• Sound servers if Wi-fi MP3 units

• Vacuum Cleaner

• De-Humidifier

• Halogen Oven

• Slow Cooker

• Food Processor

Your Products must be registered and Your Service Plan will not apply until 45 days after the Your Service Plan commencement date. We reserve the right to decline the inclusion of some manufacturers or Products;

Your Service Plan offers up to £500 against the costs of any Mechanical/ Electrical breakdown or Accidental Damage for Domestic Appliances. Product identified on Your Service Plan.

Your contract with The Energy Giant will run for a minimum of 12 months beginning from the Commencement Date as detailed in Your Service Plan Schedule.

Where the Domestic Appliances Product was under 8 years of age at the annual payment and does not have a specified end date and cover will continue until either You or We cancel the Service Plan, subject to payment. Where the Domestic Appliances Product was under 8 years of age at the time You purchased Service Plan and is declared BER, We may replace the Product with a Product of similar specification and functionality. We reserve the right to make settlement of any claim resulting in replacement of the Domestic Appliances Product in cash or by voucher and give You details of any changes to the terms and conditions of this service. You hereby authorise The Energy Giant to transfer data for the purposes set out above, including data defined as ‘sensitive personal data under the data protection act 1998 and consent to the new arranger and/or administrator being able to offer continuation of service to You. If at any time You wish to withdraw Your agreement to this, please let The Energy Giant know by writing to the registered address.

1. Repairs or replacements of the Product(s) will not be provided if the Product(s) are still covered by any manufacturer’s, supplier’s or repairer’s warranty or arise from or in the event of:

2. A Domestic Appliance or Consumer Electronic Product being recalled by any supplier or manufacturer due to a generic manufacturer defect or any other reason;

3. Any unauthorised modification of the Domestic Appliance or Consumer Electronic Product(s) including (without limitation) any upgrade not authorised by the person who supplied it to You or addition of any accessories not approved by the manufacturer;

4. Your failure to follow any operating instructions in relation to the Domestic Appliance or Consumer Electronic Product(s)

5. Use of Domestic Appliance or Consumer Electronic Product(s) in a non-domestic or commercial environment;

6. Where any damage to a Domestic Appliance or Consumer Electronic Product has been caused by loss, theft, or attempted theft;

7. No fault is found with Your Domestic Appliance or Consumer Electronic Product(s);

8. Routine maintenance, cleaning, and servicing of the Domestic Appliance or, Consumer Electronic Product(s), supplies, or services to Your Home;

9. Cosmetic damage such as damage to paintwork or dents or scratches to the Domestic Appliance or Consumer Electronic Product(s) ;

10. Replacement of any consumable or auxiliary items e.g. batteries or any accessories or peripherals that were not part of the original Domestic Appliance or Consumer Electronic Product(s) offerings at the time of purchase

11. The Domestic Appliance or Consumer Electronic Product(s) not properly installed by installers authorised by the supplier;

12. Any claim occurring within 45 days of the inception date of Your Service Plan

13. Costs associated with the initial set up;

14. Claims for rectifying maladjustment or incorrect configuration of setting the of manual controls;

15. Faults known to You before the commencement of cover under Your Plan;

16. Breakdown arising as a result of normal wear & tear;

17. Any other costs that are directly or indirectly caused by the event which led to Your claim unless specifically stated in this Plan;

18. Deliberate or malicious damage or neglect of the Product(s);

19. The replacement of the Product where it is declared BER and was over 8 years of age at the time of inception of the Plan;

20. War: Any direct or indirect consequence of war, civil war, invasion, acts of foreign enemies (whether war be declared or not), rebellion, revolution, insurrection, military or usurped power, or confiscation, nationalisation, requisition, destruction of or damage to property by or under the order of any government, local or public authority.

21. Terrorism: Any direct or indirect consequence of terrorism as defined by the Terrorism Act 2000 and any amending or substituting legislation.

22. Radiation: Any direct or indirect consequence of Irradiation, or contamination by nuclear material; or The radioactive, toxic, explosive or other hazardous or contaminating properties of any radioactive matter; or any device or weapon which employs atomic or nuclear fusion or fusion or other comparable reaction or radioactive force or matter.

23. Electronic data: any consequence, howsoever caused, including but not limited to a computer virus in electronic data being lost, destroyed, distorted, altered, or otherwise corrupted. For the purposes of this Plan, electronic data shall mean facts, concepts, and information stored to form useable data for communications, interpretations, or processing by electronic or electromechanical data processing or other electronically controlled hardware, software, and other coded instructions for the processing and manipulation of data, or the direction and manipulation of such hardware. For the purposes of this Plan, a computer virus shall mean a set of corrupting, harmful, or otherwise unauthorised instructions or code, whether these have been introduced maliciously or otherwise, and multiply themselves through a computer system or network of whatsoever nature.